The Human Likeness of Government Chatbots - An Empirical Study from Norwegian Municipalities. - Asbjørn Følstad; Anna Grøndahl Larsen; Nina Bjerkreim-Hanssen (EGOV, 2023)

LLM-Powered Conversational AI in Customer Service: Users' Expectations and Anticipated Use. - Anna Grøndahl Larsen; Marita Skjuve; Knut Kvale; Asbjørn Følstad (CONVERSATIONS, 2024)

How Do Cancer Patients Keep Track of Their Patient Journeys? - Anna Grøndahl Larsen; Ragnhild Halvorsrud; Ingrid Konstanse Ledel Solem; Line Melby (MIE, 2024)

Dual-Perspective Modeling of Patient Pathways: A Case Study on Kidney Cancer. - Anna Grøndahl Larsen; Ragnhild Halvorsrud; Rolf Eigil Berg; Märt Vesinurm (NCDHWS (2), 2024)

The impact of chatbots on public service provision: A qualitative interview study with citizens and public service providers. - Anna Grøndahl Larsen; Asbjørn Følstad (Gov. Inf. Q., 2024)