Citizen's Charter Driven Service Area Improvement. - Anna Marie Fortuito; Moshiur Bhuiyan; Farzana Haque; Luba Shabnam; Aneesh Krishna; P. W. Chandana Prasad (APSEC, 2015)

Enhancing Public Service Delivery through Organisational Modeling. - Anna Marie Fortuito; Farzana Haque; Luba Shabnam; Moshiur Bhuiyan; Aneesh Krishna; P. W. Chandana Prasad (CoRR, 2016)