Do Digital and Communication Technologies Improve Smart Ports? A Fuzzy DEA Approach. - Rosalia Castellano; Ugo Fiore; Gaetano Musella; Francesca Perla; Gennaro Punzo; Marcello Risitano; Annarita Sorrentino; Paolo Zanetti (IEEE Trans. Ind. Informatics, 2019)

Re-designing the service experience in the value co-creation process: an exploratory study of a healthcare network. - Francesco Schiavone; Daniele Leone; Annarita Sorrentino; Alessandro Scaletti (Bus. Process. Manag. J., 2020)

Managing environmental sustainability in customer experience processes: A multi-stakeholder analysis within the food delivery ecosystem. - Francesco Calza; Annarita Sorrentino; Ilaria Tutore (Bus. Process. Manag. J., 2023)