What Can Organizational Analysis Give to Requirement Analysis? Developing an Information System in Hospital Emergency Departments. - Anne De Vos; Claire Lobet-Maris; Anne Rousseau (ICEIS (3), 2005)

Challenging CSCW in an innovation network context. - Damien Hanser; Anne Rousseau (AIM Conference, 2006)

Sustainable Service Innovation Model: A Standardized IT Service Management Process Assessment Framework. - Béatrix Barafort; Anne Rousseau (EuroSPI, 2009)

Service Science: A Service System Design Science Research Method? - Eric Dubois 001; Anne Rousseau (IESS, 2013)

How to Design an Innovative Framework for Process Improvement? The TIPA for ITIL Case. - Béatrix Barafort; Anne Rousseau; Eric Dubois 001 (EuroSPI, 2014)