The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention. - Anne Scherer; Nancy Viola Wünderlich; Florian von Wangenheim (MIS Q., 2015)

Rise of the machines: Delegating decisions to autonomous AI. - Cindy Candrian; Anne Scherer (Comput. Hum. Behav., 2022)

How Terminology Affects Users' Responses to System Failures. - Cindy Candrian; Anne Scherer (Hum. Factors, 2024)