Impact of Video-Mediated Communication on Simulated Service Encounters. - Anne H. Anderson; Alison Newlands; Jim Mullin; Annemarie Fleming; Gwyneth Doherty-Sneddon; Jeroen M. van der Velden (Interact. Comput., 1996)

Video data and video links in mediated communication: what do users value? - Anne H. Anderson; Lucy Smallwood; Rory Macdonald; Jim Mullin; Annemarie Fleming; Claire O'Malley (Int. J. Hum. Comput. Stud., 2000)