Customers' quality demands as directions to the cold chicken supply chain management. - Gustavo Schiavo; André L. Korzenowski; Eduardo Roberto Soares Batista; Davenilcio Luiz de Souza; Annibal Scavarda (Bus. Process. Manag. J., 2018)

The impact of the quality of the service from IS/IT departments on the improvement of operational performance: the point of view of users of technological innovations. - Ricardo Santa; Mario Ferrer; Liliyana Makarova Jørsfeldt; Annibal Scavarda (Int. J. Bus. Inf. Syst., 2018)