Queueing Models for Computer Systems with General Service Time Distributions - Annie W. Shum (Garland Publishing, New York, 1976)

A Method for Obtaining Approximate Solutions to Closed Queueing Networks with General Service Times. - Annie W. Shum; Jeffrey P. Buzen (Performance, 1977)

BEST/1 - Design of a tool for computer system capacity planning. - Jeffrey P. Buzen; Robert P. Goldberg; Arthur M. Langer; Elizabeth S. Lentz; Holger S. Schwenk; Deborah A. Sheetz; Annie W. Shum (AFIPS National Computer Conference, 1978)

The Distribution of Granule Accesses Made by Database Transactions. - Arthur M. Langer; Annie W. Shum (Commun. ACM, 1982)

Performance Analysis of I/O Subchannel Skews. - David S. Greenberg; Annie W. Shum (Int. CMG Conference, 1984)

Response Time Preservation: A General Technique for Developing Approximate Algorithms for Queueing Networks. - Subhash C. Agrawal; Jeffrey P. Buzen; Annie W. Shum (SIGMETRICS, 1984)

Analysis of Device Level Select in IBM 3380 Disks. - Jeffrey P. Buzen; Annie W. Shum (Int. CMG Conference, 1985)

Overview of I/O Architecture in the IBM 308X/3090. - Jeffrey P. Buzen; Annie W. Shum (Int. CMG Conference, 1985)

Modeling Memory. - Ethan D. Bolker; Annie W. Shum; Subhash C. Agrawal (Int. CMG Conference, 1986)

Measurement and Analysis of Expanded Storage in IBM 3090-400 Systems. - Jeffrey P. Buzen; J. William Mullen; Annie W. Shum (Int. CMG Conference, 1987)

Paging, Swapping and Expanded Storage. - Jeffrey P. Buzen; J. William Mullen; Annie W. Shum (Int. CMG Conference, 1987)

A Unified Operational Treatment of RPS Reconnect Delays. - Jeffrey P. Buzen; Annie W. Shum (SIGMETRICS, 1987)

Considerations for Modeling Shared DASD. - Jeffrey P. Buzen; Annie W. Shum (Int. CMG Conference, 1988)

Modeling PR/SM and MDF. - Jeffrey P. Buzen; Annie W. Shum (Int. CMG Conference, 1989)

Model Calibration. - Jeffrey P. Buzen; Annie W. Shum (Int. CMG Conference, 1989)

I/O Performance Trade-Offs and MVS/ESA Considerations. - Jeffrey P. Buzen; Annie W. Shum (Int. CMG Conference, 1990)

Cached Controller Performance: Past, Present and Future. - Jeffrey P. Buzen; Annie W. Shum (Int. CMG Conference, 1991)

CPU Contention in Logically Partitioned Systems. - Jeffrey P. Buzen; Annie W. Shum (Int. CMG Conference, 1992)

RAID, CAID and Virtual Disks: I/O Performance at the Crossroads. - Jeffrey P. Buzen; Annie W. Shum (Int. CMG Conference, 1993)

Architecture and Performance of S/390 Parallel Transaction Servers. - Jeffrey P. Buzen; Annie W. Shum (Int. CMG Conference, 1994)

MASF - Multivariate Adaptive Statistical Filtering. - Jeffrey P. Buzen; Annie W. Shum (Int. CMG Conference, 1995)

Beyond Bandwidth-Mainframe Style Capacity Planning For Networks And Windows NT. - Jeffrey P. Buzen; Annie W. Shum (Int. CMG Conference, 1996)

Considerations for Modeling Windows NT. - Jeffrey P. Buzen; Annie W. Shum (Int. CMG Conference, 1997)

The COntext INterchange Mediator Prototype. - Stéphane Bressan; Cheng Hian Goh; Kofi Fynn; Marta Jessica Jakobisiak; Karim Hussein; Henry B. Kon; Thomas Lee; Stuart E. Madnick; Tito Pena; Jessica Qu; Annie W. Shum; Michael D. Siegel (SIGMOD Conference, 1997)

Men are From Mars, Women Are From Venus, Web Services are From Betelgeuse. - Denise P. Kalm; Annie W. Shum (Int. CMG Conference, 2003)

"Journeying to the Land of On-Demand: Principles to Follow, Pitfalls to Avoid". - Annie W. Shum; Jeffrey P. Buzen (Int. CMG Conference, 2004)

SOA and the Social Order - City Planning, Post Office & Business Protocols. - Jeffrey P. Buzen; Annie W. Shum (Int. CMG Conference, 2005)

Through the Prism of Fractals: Why SOA Should Reflect the Natural Order. - Annie W. Shum (Int. CMG Conference, 2005)

A Multi-Tiered Approach With Data Normalization To Analyzing CPU Metrics. - Annie W. Shum; Boris Ginis (Int. CMG Conference, 2005)

Achieve IT Agility by Integrating SOA with ITIL Based BSM. - Jim Waring; Annie W. Shum; Avtar Dhillon (Int. CMG Conference, 2005)

Achieving business agility with SOA: Governance and SLA management of shared service ecosystems. - Jeffrey P. Buzen; Annie W. Shum (Int. CMG Conference, 2006)