Creating a Universal Dependencies Treebank of Spoken Frisian-Dutch Code-switched Data. - Anouck Braggaar; Rob van der Goot (CoRR, 2021)

Conversational Repair Strategies to Cope with Errors and Breakdowns in Customer Service Chatbot Conversations. - Anouck Braggaar; Jasmin Verhagen; Gabriëlla Martijn; Christine Liebrecht (CONVERSATIONS, 2023)

Tilbot: A Visual Design Platform to Facilitate Open Science Research into Conversational User Interfaces. - Jan de Wit; Anouck Braggaar (CUI, 2023)

Evaluating Task-oriented Dialogue Systems: A Systematic Review of Measures, Constructs and their Operationalisations. - Anouck Braggaar; Christine Liebrecht; Emiel van Miltenburg; Emiel J. Krahmer (CoRR, 2023)

Analyzing Patterns of Conversational Breakdown in Human-Chatbot Customer Service Conversations. - Anouck Braggaar; Florian Kunneman; Emiel van Miltenburg (CONVERSATIONS, 2024)

Our Dialogue System Sucks - but Luckily we are at the Top of the Leaderboard!: A Discussion on Current Practices in NLP Evaluation. - Anouck Braggaar; Linwei He; Jan de Wit (CUI, 2024)

Exploring User Engagement Through an Interaction Lens: What Textual Cues Can Tell Us about Human-Chatbot Interactions. - Linwei He; Anouck Braggaar; Erkan Basar; Emiel Krahmer; Marjolijn L. Antheunis; Reinout W. Wiers (CUI, 2024)