Using Web Analytics Data: a participatory Design Model for Individual Web Traffic Report Development. - Antje Henriette Annette Janssen; Jens Passlick; Michael H. Breitner (AMCIS, 2019)

More than FAQ! Chatbot Taxonomy for Business-to-Business Customer Services. - Antje Henriette Annette Janssen; Davinia Rodríguez Cardona; Michael H. Breitner (CONVERSATIONS, 2020)

Virtual Assistance in Any Context. - Antje Henriette Annette Janssen; Jens Passlick; Davinia Rodríguez Cardona; Michael H. Breitner (Bus. Inf. Syst. Eng., 2020)

A Matter of Trust? Examination of Chatbot Usage in Insurance Business. - Davinia Rodríguez Cardona; Antje Henriette Annette Janssen; Nadine Guhr; Michael H. Breitner; Julian Milde (HICSS, 2021)

Why do Chatbots fail? A Critical Success Factors Analysis. - Antje Henriette Annette Janssen; Lukas Grützner; Michael H. Breitner (ICIS, 2021)