Shaping the Course of a Conversation through Sentiment Analysis on Speech Transcripts. - Frédérik Cailliau; Ariane Cavet (Trait. Autom. des Langues, 2010)

La longueur des tours de parole comme critère de sélection de conversations dans un centre d'appels (Turn-taking length as criterion to select call center conversations) [in French]. - Philippe Suignard; Frédérik Cailliau; Ariane Cavet (JEP-TALN-RECITAL, 2012)

Mining Automatic Speech Transcripts for the Retrieval of Problematic Calls. - Frédérik Cailliau; Ariane Cavet (CICLing (2), 2013)

Sentiment Analysis for Call-centers (L'analyse des sentiments au service des centres d'appels) [in French]. - Frédérik Cailliau; Ariane Cavet (TALN (3), 2013)

Lexicons from Comparable Corpora for Multilingual Information Retrieval (Lexiques de corpus comparables et recherche d'information multilingue) [in French]. - Frédérik Cailliau; Ariane Cavet; Clément de Groc; Claude de Loupy (TALN (2), 2013)

Spontaneous speech and opinion detection: mining call-centre transcripts. - Chloé Clavel; Gilles Adda; Frédérik Cailliau; Martine Garnier-Rizet; Ariane Cavet; Géraldine Chapuis; Sandrine Courcinous; Charlotte Danesi; Anne-Laure Daquo; Myrtille Deldossi; Sylvie Guillemin-Lanne; Marjorie Seizou; et al. (Lang. Resour. Evaluation, 2013)