Building Empathy: Scaling User Research for Organizational Impact. - Ariel Liu; Victoria Schwanda Sosik; Khadine Singh (CHI Extended Abstracts, 2018)

Challenges in Supporting Exploratory Search through Voice Assistants. - Xiao Ma 010; Ariel Liu (CIU, 2020)

A Mixed-Methods Approach to Understanding User Trust after Voice Assistant Failures. - Amanda Baughan; Xuezhi Wang 002; Ariel Liu; Allison Mercurio; Jilin Chen; Xiao Ma 010 (CHI, 2023)

Beyond ChatBots: ExploreLLM for Structured Thoughts and Personalized Model Responses. - Xiao Ma 010; Swaroop Mishra; Ariel Liu; Sophie Ying Su; Jilin Chen; Chinmay Kulkarni 001; Heng-Tze Cheng; Quoc V. Le; Ed H. Chi (CHI Extended Abstracts, 2024)