Measuring the Effect of Queues on Customer Purchases. - Yina Lu; Andrés Musalem; Marcelo Olivares; Ariel Schilkrut (Manag. Sci., 2013)

Retail in High Definition: Monitoring Customer Assistance Through Video Analytics. - Andrés Musalem; Marcelo Olivares; Ariel Schilkrut (Manuf. Serv. Oper. Manag., 2021)