A User-Centered Approach to Analyze Public Service Apps Based on Reviews. - Glauco Vitor Pedrosa; John L. C. Gardenghi; Pollyanna C. O. Dias; Ludimila Felix; Ariel V. L. Serafim; Lucas H. Horinouchi; Rejane M. da C. Figueiredo (ICEIS (1), 2023)