Putting the Customer Back in the Center of SOA with Service Design and User-Centered Design. - Arnita Saini; Benjamin Nanchen; Florian Evéquoz (ESOCC, 2013)

"Hey Alexa, What's Up?": A Mixed-Methods Studies of In-Home Conversational Agent Usage. - Alex Sciuto; Arnita Saini; Jodi Forlizzi; Jason I. Hong (Conference on Designing Interactive Systems, 2018)