Measuring SERVQUAL dimensions and their importance for customer-satisfaction using online reviews: a text mining approach. - Swagato Chatterjee; Arpita Ghatak; Ratnadeep Nikte; Shivam Gupta 001; Ajay Kumar (J. Enterp. Inf. Manag., 2023)

Success Components of University Entrepreneurial Ecosystem: A Multimethod Exploration. - Aftab Alam; Arpita Ghatak; Bhaskar Bhowmick (IEEE Trans. Engineering Management, 2024)

Developing a Reflective-Formative-Formative Scale for Measuring University Entrepreneurial Ecosystem From Students' Viewpoints. - Aftab Alam; Arpita Ghatak; Bhaskar Bhowmick; Swagato Chatterjee (IEEE Trans. Engineering Management, 2025)