The Design of a Quality of Experience Model for Providing High Quality Multimedia Services. - Arum Kwon; Joon-Myung Kang; Sin-Seok Seo; Sung-Su Kim; Jae Yoon Chung; John Strassner; James Won-Ki Hong (MACE, 2010)

OSLAM: Towards ontology-based SLA management for IPTV services. - Sin-Seok Seo; Arum Kwon; Joon-Myung Kang; James Won-Ki Hong (Integrated Network Management, 2011)

The impact of network performance on perceived video quality in H.264/AVC. - Arum Kwon; Jin Xiao; Sin-Seok Seo; James Won-Ki Hong; Raouf Boutaba (NOMS, 2012)