Medium preference and medium effects in person-person communication. - Trond Schliemann; Trude Asting; Asbjørn Følstad; Jan Heim (CHI Extended Abstracts, 2002)

Basic User Requirements for Mobile Work Support Systems - Three Easy Steps. - Asbjørn Følstad; Odd-Wiking Rahlff (ER (Workshops), 2002)

User involvement in e-government development projects. - Asbjørn Følstad; Håvard D. Jørgensen; John Krogstie (NordiCHI, 2004)

Participatory Development of Enterprise Process Models. - Reidar Gjersvik; John Krogstie; Asbjørn Følstad (Information Modeling Methods and Methodologies, 2005)

Use and Usefulness of HCI Methods: Results from an Exploratory Study among Nordic HCI Practitioners. - Ida Bark; Asbjørn Følstad; Jan Gulliksen (BCS HCI, 2005)

Enjoyment: Lessons from Karasek. - Petter Bae Brandtzæg; Asbjørn Følstad; Jan Heim (Funology, 2005)

How HCI-practitioners want to evaluate their own practice. - Asbjørn Følstad; Ida Bark; Jan Gulliksen (NordiCHI, 2006)

Work-Domain Experts as Evaluators: Usability Inspection of Domain-Specific Work-Support Systems. - Asbjørn Følstad (Int. J. Hum. Comput. Interact., 2007)

The Effect of Severity Ratings on Software Developers' Priority of Usability Inspection Results. - Asbjørn Følstad (I-USED, 2008)

The effect of group discussions in usability inspection: a pilot study. - Asbjørn Følstad (NordiCHI, 2008)

Improving the User-Centredness of E-Government Projects. - Asbjørn Følstad (WEBIST (2), 2008)

Towards a Manifesto for Living Lab Co-creation. - Asbjørn Følstad; Petter Bae Brandtzæg; Jan Gulliksen; Mikael Börjeson; Pirjo Näkki (INTERACT (2), 2009)

Innovation in Online Communities - Towards Community-Centric Design. - Petter Bae Brandtzæg; Asbjørn Følstad; Marianna Obrist; David Geerts; Rüdiger Berg (UCMedia, 2009)

The Relevance of UX Models and Measures. - Asbjørn Følstad (I-UxSED, 2010)

Analysis in usability evaluations: an exploratory study. - Asbjørn Følstad; Effie Lai-Chong Law; Kasper Hornbæk (NordiCHI, 2010)

Online User Feedback in Early Phases of the Design Process: Lessons Learnt from Four Design Cases. - Asbjørn Følstad; Jørn Knutsen (Adv. Hum. Comput. Interact., 2010)

The usability inspection performance of work-domain experts: An empirical study. - Asbjørn Følstad; Bente Anda; Dag I. K. Sjøberg (Interact. Comput., 2010)

Work-domain knowledge in usability evaluation: Experiences with Cooperative Usability Testing. - Asbjørn Følstad; Kasper Hornbæk (J. Syst. Softw., 2010)

Analysis in practical usability evaluation: a survey study. - Asbjørn Følstad; Effie Law; Kasper Hornbæk (CHI, 2012)

Effectiveness and Efficiency as Conflicting Requirements in Designing Emergency Mission Reporting. - Erik G. Nilsson; Asbjørn Følstad (I-UxSED, 2012)

Outliers in usability testing: how to treat usability problems found for only one test participant? - Asbjørn Følstad; Effie Lai-Chong Law; Kasper Hornbæk (NordiCHI, 2012)

Online Political Debate: Motivating Factors and Impact on Political Engagement. - Asbjørn Følstad; Marika Lüders (ePart, 2013)

Modelling User Behaviour and Experience - The R2D2 Networks Approach. - Amela Karahasanovic; Asbjørn Følstad (HCI (9), 2013)

Social design feedback: evaluations with users in online ad-hoc groups. - Asbjørn Følstad; Kasper Hornbæk; Pål Ulleberg (Hum. centric Comput. Inf. Sci., 2013)

The Role of a Political Party Website: Lessons Learnt from the User Perspective. - Asbjørn Følstad; Marius Rohde Johannessen; Marika Lüders (ePart, 2014)

Innovation in HCI: what can we learn from design thinking? - Alma Leora Culén; Asbjørn Følstad (NordiCHI, 2014)

Customer support as a source of usability insight: why users call support after visiting self-service websites. - Asbjørn Følstad; Knut Kvale; Ida Maria Haugstveit (NordiCHI, 2014)

Political Social Media Sites as Public Sphere: A Case Study of the Norwegian Labour Party. - Marius Rohde Johannessen; Asbjørn Følstad (Commun. Assoc. Inf. Syst., 2014)

Expectations and Experiences With MyLabourParty: From Right to Know to Right to Participate? - Marika Lüders; Asbjørn Følstad; Espen Waldal (J. Comput. Mediat. Commun., 2014)

Participation Barriers to Youth Civic Engagement in Social Media. - Petter Bae Brandtzæg; Ida Maria Haugstveit; Marika Lüders; Asbjørn Følstad (ICWSM, 2015)

Preface to the Focus Section. - Alma Leora Culén; Asbjørn Følstad (IxD&A, 2015)

Human-Machine Networks: Towards a Typology and Profiling Framework. - Aslak Wegner Eide; John Brian Pickering; Taha Yasseri; George Bravos; Asbjørn Følstad; Vegard Engen; Milena Tsvetkova; Eric T. Meyer; Paul Walland; Marika Lüders (HCI (1), 2016)

How Should Organizations Adapt to Youth Civic Engagement in Social Media? A Lead User Approach. - Petter Bae Brandtzæg; Ida Maria Haugstveit; Marika Lüders; Asbjørn Følstad (Interact. Comput., 2016)

Design Feedback From Users Through an Online Social Platform: Benefits and Limitations. - Asbjørn Følstad; Ida Maria Haugstveit; Knut Kvale; Amela Karahasanovic (Interact. Comput., 2016)

Automation in Human-Machine Networks: How Increasing Machine Agency Affects Human Agency. - Asbjørn Følstad; Vegard Engen; Ida Maria Haugstveit; John Brian Pickering (ICMMI, 2017)

Why People Use Chatbots. - Petter Bae Brandtzæg; Asbjørn Følstad (INSCI, 2017)

Involving Users in the Design of Sharing Economy Services. - Asbjørn Følstad; Dimitra Chasanidou; Ida Maria Haugstveit; Ragnhild Halvorsrud (INSCI, 2017)

Trust and distrust in online fact-checking services. - Petter Bae Brandtzæg; Asbjørn Følstad (Commun. ACM, 2017)

Understanding Human-Machine Networks: A Cross-Disciplinary Survey. - Milena Tsvetkova; Taha Yasseri; Eric T. Meyer; John Brian Pickering; Vegard Engen; Paul Walland; Marika Lüders; Asbjørn Følstad; George Bravos (ACM Comput. Surv., 2017)

Users' design feedback in usability evaluation: a literature review. - Asbjørn Følstad (Hum. centric Comput. Inf. Sci., 2017)

Chatbots and the new world of HCI. - Asbjørn Følstad; Petter Bae Brandtzæg (Interactions, 2017)

SIG: Chatbots for Social Good. - Asbjørn Følstad; Petter Bae Brandtzæg; Tom Feltwell; Effie L.-C. Law; Manfred Tscheligi; Ewa A. Luger (CHI Extended Abstracts, 2018)

Sharing economy services as human-machine networks: implications for policy making. - Asbjørn Følstad; Marita Skjuve; Ida Maria Haugstveit; Till C. Lech (DG.O, 2018)

What Makes Users Trust a Chatbot for Customer Service? An Exploratory Interview Study. - Asbjørn Følstad; Cecilie Bertinussen Nordheim; Cato Alexander Bjørkli (INSCI, 2018)

Different Chatbots for Different Purposes: Towards a Typology of Chatbots to Understand Interaction Design. - Asbjørn Følstad; Marita Skjuve; Petter Bae Brandtzæg (INSCI Workshops, 2018)

Chatbots: changing user needs and motivations. - Petter Bae Brandtzæg; Asbjørn Følstad (Interactions, 2018)

Enjoyment: Lessons from Karasek. - Petter Bae Brandtzæg; Asbjørn Følstad; Jan Heim (Funology, 2nd ed., 2018)

Conversational Agents: Acting on the Wave of Research and Development. - Richard Jacques; Asbjørn Følstad; Elizabeth Gerber; Jonathan Grudin; Ewa Luger; Andrés Monroy-Hernández; Dakuo Wang (CHI Extended Abstracts, 2019)

Conversational Repair in Chatbots for Customer Service: The Effect of Expressing Uncertainty and Suggesting Alternatives. - Asbjørn Følstad; Cameron Taylor (CONVERSATIONS, 2019)

Improving Conversations: Lessons Learnt from Manual Analysis of Chatbot Dialogues. - Knut Kvale; Olav Alexander Sell; Stig Hodnebrog; Asbjørn Følstad (CONVERSATIONS, 2019)

Chatbots for customer service: user experience and motivation. - Asbjørn Følstad; Marita Skjuve (CUI, 2019)

An Initial Model of Trust in Chatbots for Customer Service - Findings from a Questionnaire Study. - Cecilie Bertinussen Nordheim; Asbjørn Følstad; Cato Alexander Bjørkli (Interact. Comput., 2019)

Understanding the User Experience of Customer Service Chatbots: What Can We Learn from Customer Satisfaction Surveys? - Knut Kvale; Eleonora Freddi; Stig Hodnebrog; Olav Alexander Sell; Asbjørn Følstad (CONVERSATIONS, 2020)

Communicating Service Offers in a Conversational User Interface: An Exploratory Study of User Preferences in Chatbot Interaction. - Asbjørn Følstad; Ragnhild Halvorsrud (OZCHI, 2020)

Users' experiences with chatbots: findings from a questionnaire study. - Asbjørn Følstad; Petter Bae Brandtzaeg (Qual. User Exp., 2020)

When the Social Becomes Non-Human: Young People's Perception of Social Support in Chatbots. - Petter Bae Brandtzæg; Marita Skjuve; Kim Kristoffer Dysthe; Asbjørn Følstad (CHI, 2021)

How Can a Chatbot Support Human Resource Management? Exploring the Operational Interplay. - Tina Taule; Asbjørn Følstad; Knut Inge Fostervold (CONVERSATIONS, 2021)

[email protected]: Inclusive and Collaborative Child-facing Voice Technologies. - Radhika Garg 001; Martin Porcheron; Leigh Clark; Benjamin R. Cowan; Asbjørn Følstad; Bo Zhang; Jeni Paay; Ewa Luger (CSCW Companion, 2021)

Putting a Face on Algorithms: Personas for Modeling Artificial Intelligence. - Amela Karahasanovic; Asbjørn Følstad; Patrick Schittekat (HCI (36), 2021)

Future directions for chatbot research: an interdisciplinary research agenda. - Asbjørn Følstad; Theo B. Araujo; Effie Lai-Chong Law; Petter Bae Brandtzaeg; Symeon Papadopoulos; Lea Reis; Marcos Báez; Guy Laban; Patrick McAllister; Carolin Ischen; Rebecca Wald; Fabio Catania; et al. (Computing, 2021)

Conversational Agent as Trustworthy Autonomous System (Trust-CA) (Dagstuhl Seminar 21381). - Effie Lai-Chong Law; Asbjørn Følstad; Jonathan Grudin; Björn W. Schuller (Dagstuhl Reports, 2021)

My Chatbot Companion - a Study of Human-Chatbot Relationships. - Marita Skjuve; Asbjørn Følstad; Knut Inge Fostervold; Petter Bae Brandtzaeg (Int. J. Hum. Comput. Stud., 2021)

Investigating the user experience of customer service chatbot interaction: a framework for qualitative analysis of chatbot dialogues. - Asbjørn Følstad; Cameron Taylor (Qual. User Exp., 2021)

Ethics of Conversational User Interfaces. - Minha Lee; Jaisie Sin; Guy Laban; Matthias Kraus 001; Leigh Clark; Martin Porcheron; Benjamin R. Cowan; Asbjørn Følstad; Cosmin Munteanu; Heloisa Candello (CHI Extended Abstracts, 2022)

Chatbots as Part of Digital Government Service Provision - A User Perspective. - Nadia Abbas; Asbjørn Følstad; Cato Alexander Bjørkli (CONVERSATIONS, 2022)

Effects of Humanlikeness and Conversational Breakdown on Trust in Chatbots for Customer Service. - Effie Lai-Chong Law; Asbjørn Følstad; Nena van As (NordiCHI, 2022)

Understanding the user experience of customer service chatbots: An experimental study of chatbot interaction design. - Isabel Kathleen Fornell Haugeland; Asbjørn Følstad; Cameron Taylor; Cato Alexander Bjørkli (Int. J. Hum. Comput. Stud., 2022)

A longitudinal study of human-chatbot relationships. - Marita Skjuve; Asbjørn Følstad; Knut Inge Fostervold; Petter Bae Brandtzaeg (Int. J. Hum. Comput. Stud., 2022)

Deep learning for prediction of depressive symptoms in a large textual dataset. - Md. Zia Uddin; Kim Kristoffer Dysthe; Asbjørn Følstad; Petter Bae Brandtzaeg (Neural Comput. Appl., 2022)

The User Experience of ChatGPT: Findings from a Questionnaire Study of Early Users. - Marita Skjuve; Asbjørn Følstad; Petter Bae Brandtzaeg (CUI, 2023)

The Human Likeness of Government Chatbots - An Empirical Study from Norwegian Municipalities. - Asbjørn Følstad; Anna Grøndahl Larsen; Nina Bjerkreim-Hanssen (EGOV, 2023)

Effects of Prior Experience, Gender, and Age on Trust in a Banking Chatbot With(Out) Breakdown and Repair. - Effie Lai-Chong Law; Nena van As; Asbjørn Følstad (INTERACT (2), 2023)

A Longitudinal Study of Self-Disclosure in Human-Chatbot Relationships. - Marita Skjuve; Asbjørn Følstad; Petter Bae Brandtzæg (Interact. Comput., 2023)

Chatbots for active learning: A case of phishing email identification. - Sebastian Hobert; Asbjørn Følstad; Effie Lai-Chong Law (Int. J. Hum. Comput. Stud., 2023)

LLM-Powered Conversational AI in Customer Service: Users' Expectations and Anticipated Use. - Anna Grøndahl Larsen; Marita Skjuve; Knut Kvale; Asbjørn Følstad (CONVERSATIONS, 2024)

The impact of chatbots on public service provision: A qualitative interview study with citizens and public service providers. - Anna Grøndahl Larsen; Asbjørn Følstad (Gov. Inf. Q., 2024)

Why do people use ChatGPT? Exploring user motivations for generative conversational AI. - Marita Skjuve; Petter Bae Brandtzaeg; Asbjørn Følstad (First Monday, 2024)

User Interactions With a Municipality Chatbot - Lessons Learnt From Dialogue Analysis. - Asbjørn Følstad; Nina Bjerkreim-Hanssen (Int. J. Hum. Comput. Interact., 2024)

Conversational Breakdown in a Customer Service Chatbot: Impact of Task Order and Criticality on User Trust and Emotion. - Asbjørn Følstad; Effie L.-C. Law; Nena van As (ACM Trans. Comput. Hum. Interact., 2024)

Understanding model power in social AI. - Petter Bae Brandtzaeg; Marita Skjuve; Asbjørn Følstad (AI Soc., 2025)