Empirical Evaluation of a Queueing Network Model for Semiconductor Wafer Fabrication. - Hong Chen 012; J. Michael Harrison 001; Avi Mandelbaum; Ann van Ackere; Lawrence M. Wein (Oper. Res., 1988)

Discrete Flow Networks: Bottleneck Analysis and Fluid Approximations. - Hong Chen 012; Avi Mandelbaum (Math. Oper. Res., 1991)

On Harris Recurrence in Continuous Time. - Haya Kaspi; Avi Mandelbaum (Math. Oper. Res., 1994)

Strong Approximations for Time-Dependent Queues. - Avi Mandelbaum; William A. Massey (Math. Oper. Res., 1995)

Strong approximations for Markovian service networks. - Avishai Mandelbaum; William A. Massey; Martin I. Reiman (Queueing Syst. Theory Appl., 1998)

Estimating characteristics of queueing networks using transactional data. - Avishai Mandelbaum; Sergey Zeltyn (Queueing Syst. Theory Appl., 1998)

A model for rational abandonments from invisible queues. - Avishai Mandelbaum; Nahum Shimkin (Queueing Syst. Theory Appl., 2000)

Queueing Models of Call Centers: An Introduction. - Ger Koole; Avishai Mandelbaum (Ann. Oper. Res., 2002)

Adaptive Behavior of Impatient Customers in Tele-Queues: Theory and Empirical Support. - Ety Zohar; Avishai Mandelbaum; Nahum Shimkin (Manag. Sci., 2002)

Designing a Call Center with Impatient Customers. - O. Garnett; Avishai Mandelbaum; Martin I. Reiman (Manuf. Serv. Oper. Manag., 2002)

Queue Lengths and Waiting Times for Multiserver Queues with Abandonment and Retrials. - Avishai Mandelbaum; William A. Massey; Martin I. Reiman; Alexander L. Stolyar; Brian Rider (Telecommun. Syst., 2002)

Telephone Call Centers: Tutorial, Review, and Research Prospects. - Noah Gans; Ger Koole; Avishai Mandelbaum (Manuf. Serv. Oper. Manag., 2003)

Dimensioning Large Call Centers. - Sem C. Borst; Avishai Mandelbaum; Martin I. Reiman (Oper. Res., 2004)

Scheduling Flexible Servers with Convex Delay Costs: Heavy-Traffic Optimality of the Generalized cµ-Rule. - Avishai Mandelbaum; Alexander L. Stolyar (Oper. Res., 2004)

The impact of customers' patience on delay and abandonment: some empirically-driven experiments with the M/M/n + G queue. - Avi Mandelbaum; Sergey Zeltyn (OR Spectr., 2004)

Heavy Traffic Limits for Queues with Many Deterministic Servers. - Predrag R. Jelenkovic; Avishai Mandelbaum; Petar Momcilovic (Queueing Syst. Theory Appl., 2004)

Rational Abandonment from Tele-Queues: Nonlinear Waiting Costs with Heterogeneous Preferences. - Nahum Shimkin; Avishai Mandelbaum (Queueing Syst. Theory Appl., 2004)

A Brownian control problem for a simple queueing system in the Halfin-Whitt regime. - Rami Atar; Avi Mandelbaum; Martin I. Reiman (Syst. Control. Lett., 2004)

Call Centers with Impatient Customers: Many-Server Asymptotics of the M/M/n + G Queue. - Sergey Zeltyn; Avishai Mandelbaum (Queueing Syst. Theory Appl., 2005)

Staffing of Time-Varying Queues to Achieve Time-Stable Performance. - Zohar Feldman; Avishai Mandelbaum; William A. Massey; Ward Whitt (Manag. Sci., 2008)

Service-Level Differentiation in Call Centers with Fully Flexible Servers. - Itay Gurvich; Mor Armony; Avishai Mandelbaum (Manag. Sci., 2008)

Queues with Many Servers: The Virtual Waiting-Time Process in the QED Regime. - Avishai Mandelbaum; Petar Momcilovic (Math. Oper. Res., 2008)

InEDvance: Advanced IT in Support of Emergency Department Management. - Segev Wasserkrug; Ohad Greenshpan; Yariv N. Marmor; Boaz Carmeli; Pnina Vortman; Fuad Basis; Dagan Schwartz; Avishai Mandelbaum (NGITS, 2009)

Toward Simulation-based Real-time Decision-support Systems for Emergency Departments. - Yariv N. Marmor; Segev Wasserkrug; Sergey Zeltyn; Yossi Mesika; Ohad Greenshpan; Boaz Carmeli; Avraham Shtub; Avishai Mandelbaum (WSC, 2009)

Staffing Many-Server Queues with Impatient Customers: Constraint Satisfaction in Call Centers. - Avishai Mandelbaum; Sergey Zeltyn (Oper. Res., 2009)

Simplified Control Problems for Multiclass Many-Server Queueing Systems. - Rami Atar; Avi Mandelbaum; Gennady Shaikhet (Math. Oper. Res., 2009)

Using simulation-based Stochastic Approximation to optimize staffing of systems with Skills-Based-Routing. - Zohar Feldman; Avishai Mandelbaum (WSC, 2010)

Service Engineering: Data-Based Course Development and Teaching. - Avishai Mandelbaum; Sergey Zeltyn (INFORMS Trans. Educ., 2010)

Directional Derivatives of Oblique Reflection Maps. - Avi Mandelbaum; Kavita Ramanan (Math. Oper. Res., 2010)

Designing a call center with an IVR (Interactive Voice Response). - Polyna Khudyakov; Paul D. Feigin; Avishai Mandelbaum (Queueing Syst. Theory Appl., 2010)

Routing and Staffing in Large-Scale Service Systems: The Case of Homogeneous Impatient Customers and Heterogeneous Servers. - Mor Armony; Avishai Mandelbaum (Oper. Res., 2011)

Simulation-based models of emergency departments: : Operational, tactical, and strategic staffing. - Sergey Zeltyn; Yariv N. Marmor; Avishai Mandelbaum; Boaz Carmeli; Ohad Greenshpan; Yossi Mesika; Segev Wasserkrug; Pnina Vortman; Avraham Shtub; Tirza Lauterman; Dagan Schwartz; Kobi Moskovitch; et al. (ACM Trans. Model. Comput. Simul., 2011)

Control of Fork-Join Networks in heavy traffic. - Rami Atar; Avishai Mandelbaum; Asaf Zviran (Allerton Conference, 2012)

On Fair Routing from Emergency Departments to Hospital Wards: QED Queues with Heterogeneous Servers. - Avishai Mandelbaum; Petar Momcilovic; Yulia Tseytlin (Manag. Sci., 2012)

Queues with Many Servers and Impatient Customers. - Avishai Mandelbaum; Petar Momcilovic (Math. Oper. Res., 2012)

Data-stories about (im)patient customers in tele-queues. - Avishai Mandelbaum; Sergey Zeltyn (Queueing Syst. Theory Appl., 2013)

Erratum to: Data-stories about (im)patient customers in tele-queues. - Avishai Mandelbaum; Sergey Zeltyn (Queueing Syst. Theory Appl., 2013)

Abandonment versus blocking in many-server queues: asymptotic optimality in the QED regime. - Ananda P. Weerasinghe; Avishai Mandelbaum (Queueing Syst. Theory Appl., 2013)

Mining Resource Scheduling Protocols. - Arik Senderovich; Matthias Weidlich 001; Avigdor Gal; Avishai Mandelbaum (BPM, 2014)

Queue Mining - Predicting Delays in Service Processes. - Arik Senderovich; Matthias Weidlich 001; Avigdor Gal; Avishai Mandelbaum (CAiSE, 2014)

Excursion-Based Universal Approximations for the Erlang-A Queue in Steady-State. - Itai Gurvich; Junfei Huang; Avishai Mandelbaum (Math. Oper. Res., 2014)

Erlang-R: A Time-Varying Queue with Reentrant Customers, in Support of Healthcare Staffing. - Galit B. Yom-Tov; Avishai Mandelbaum (Manuf. Serv. Oper. Manag., 2014)

Performance-based routing. - Avishai Mandelbaum; Petar Momcilovic (Oper. Res. Lett., 2014)

Discovering Queues from Event Logs with Varying Levels of Information. - Arik Senderovich; Sander J. J. Leemans; Shahar Harel; Avigdor Gal; Avishai Mandelbaum; Wil M. P. van der Aalst (Business Process Management Workshops, 2015)

Data-Driven Performance Analysis of Scheduled Processes. - Arik Senderovich; Andreas Rogge-Solti; Avigdor Gal; Jan Mendling; Avishai Mandelbaum; Sarah Kadish; Craig A. Bunnell (BPM, 2015)

Discovery and Validation of Queueing Networks in Scheduled Processes. - Arik Senderovich; Matthias Weidlich 001; Avigdor Gal; Avishai Mandelbaum; Sarah Kadish; Craig A. Bunnell (CAiSE, 2015)

On Predicting Traveling Times in Scheduled Transportation (Extended Abstract). - Avigdor Gal; Avishai Mandelbaum; François Schnitzler; Arik Senderovich; Matthias Weidlich 001 (MUD@ICML, 2015)

Control of Patient Flow in Emergency Departments, or Multiclass Queues with Deadlines and Feedback. - Junfei Huang; Boaz Carmeli; Avishai Mandelbaum (Oper. Res., 2015)

Queue mining for delay prediction in multi-class service processes. - Arik Senderovich; Matthias Weidlich 001; Avigdor Gal; Avishai Mandelbaum (Inf. Syst., 2015)

P ^3 -Folder: Optimal Model Simplification for Improving Accuracy in Process Performance Prediction. - Arik Senderovich; Alexander Shleyfman; Matthias Weidlich 001; Avigdor Gal; Avishai Mandelbaum (BPM, 2016)

The ROAD from Sensor Data to Process Instances via Interaction Mining. - Arik Senderovich; Andreas Rogge-Solti; Avigdor Gal; Jan Mendling; Avishai Mandelbaum (CAiSE, 2016)

Conformance Checking and Performance Improvement in Scheduled Processes: A Queueing-Network Perspective (Extended Abstract). - Arik Senderovich; Matthias Weidlich 001; Liron Yedidsion; Avigdor Gal; Avishai Mandelbaum; Sarah Kadish; Craig A. Bunnell (EMISA, 2016)

Conformance checking and performance improvement in scheduled processes: A queueing-network perspective. - Arik Senderovich; Matthias Weidlich 001; Liron Yedidsion; Avigdor Gal; Avishai Mandelbaum; Sarah Kadish; Craig A. Bunnell (Inf. Syst., 2016)

Refined Models for Efficiency-Driven Queues with Applications to Delay Announcements and Staffing. - Junfei Huang; Avishai Mandelbaum; Hanqin Zhang; Jiheng Zhang (Oper. Res., 2017)

Traveling time prediction in scheduled transportation with journey segments. - Avigdor Gal; Avishai Mandelbaum; François Schnitzler; Arik Senderovich; Matthias Weidlich 001 (Inf. Syst., 2017)

Personalized queues: the customer view, via a fluid model of serving least-patient first. - Avishai Mandelbaum; Petar Momcilovic (Queueing Syst. Theory Appl., 2017)

To aggregate or to eliminate? Optimal model simplification for improved process performance prediction. - Arik Senderovich; Alexander Shleyfman; Matthias Weidlich 001; Avigdor Gal; Avishai Mandelbaum (Inf. Syst., 2018)

Time-varying many-server finite-queues in tandem: Comparing blocking mechanisms via fluid models. - Noa Zychlinski; Petar Momcilovic; Avishai Mandelbaum (Oper. Res. Lett., 2018)

Time-varying tandem queues with blocking: modeling, analysis, and operational insights via fluid models with reflection. - Noa Zychlinski; Avishai Mandelbaum; Petar Momcilovic (Queueing Syst. Theory Appl., 2018)

Erlang-S: A Data-Based Model of Servers in Queueing Networks. - David Azriel; Paul D. Feigin; Avishai Mandelbaum (Manag. Sci., 2019)

Data-Driven Appointment-Scheduling Under Uncertainty: The Case of an Infusion Unit in a Cancer Center. - Avishai Mandelbaum; Petar Momcilovic; Nikolaos Trichakis; Sarah Kadish; Ryan Leib; Craig A. Bunnell (Manag. Sci., 2020)

Bed Blocking in Hospitals Due to Scarce Capacity in Geriatric Institutions - Cost Minimization via Fluid Models. - Noa Zychlinski; Avishai Mandelbaum; Petar Momcilovic; Izack Cohen (Manuf. Serv. Oper. Manag., 2020)

Appointment-driven service systems with many servers. - Junfei Huang; Avishai Mandelbaum; Petar Momcilovic (Queueing Syst. Theory Appl., 2022)

Preface to the Special Issue on Behavioral Queueing Science: The Need for a Multidisciplinary Approach. - Armann Ingolfsson; Avishai Mandelbaum; Kenneth Schultz; Galit B. Yom-Tov (Oper. Res., 2023)

Frontiers in Operations: Waiting Experience in Open-Shop Service Networks: Improvements via Flow Analytics and Automation. - Manlu Chen; Opher Baron; Avishai Mandelbaum; Jianfu Wang; Galit B. Yom-Tov; Nadir Arber (Manuf. Serv. Oper. Manag., 2024)