Co-creation of Value in IT Service Processes Using Semantic MediaWiki. - Rainer Schmidt 001; Frank Dengler; Axel Kieninger (Business Process Management Workshops, 2009)

DYNSEA - A dynamic service-oriented Enterprise Architecture based on S-D-logic. - Rainer Schmidt 001; Axel Kieninger (EDOCW, 2009)

Service Level Management - Challenges and their Relevance from the Customers' Point of View. - Philipp Unterharnscheidt; Axel Kieninger (AMCIS, 2010)

Service Level Management 2010 (SLM 2010) (Vorwort). - André Ludwig; Axel Kieninger; Gerhard Satzger; Tilo Böhmann; Stefanie Leimeister (GI Jahrestagung (1), 2010)

The Economics of Service Level Engineering. - Axel Kieninger; Jens Westernhagen; Gerhard Satzger (HICSS, 2011)

Risk-Reward Sharing in IT Service Contracts - A Service System View. - Gerhard Satzger; Axel Kieninger (HICSS, 2011)

Incorporating Business Impact into Service Offers - A Procedure to Select Cost-Optimal Service Contracts. - Axel Kieninger; Björn Schmitz; Detlef Straeten; Gerhard Satzger (AMCIS, 2012)

Business Cost Budgets: A Methodology to Incorporate Business Impact into Service Level Agreements. - Axel Kieninger; Gerhard Satzger; Detlef Straeten; Björn Schmitz; Dian Baltadzhiev (Int. J. Serv. Sci. Manag. Eng. Technol., 2012)

Simulation-Based Quantification of Business Impacts Caused by Service Incidents. - Axel Kieninger; Florian Berghoff; Hansjörg Fromm; Gerhard Satzger (IESS, 2013)

Leveraging Service Incident Analytics to Determine Cost-Optimal Service Offers. - Axel Kieninger; Detlef Straeten; Steven Orla Kimbrough; Björn Schmitz; Gerhard Satzger (Wirtschaftsinformatik, 2013)

Transition and Delivery Challenges of Retained Organizations in IT Outsourcing. - Marius Goldberg; Axel Kieninger; Gerhard Satzger; Hansjörg Fromm (IESS, 2014)

Towards the Consideration of Performance Risks for the Design of Service Offers. - Björn Schmitz; Axel Kieninger; Gerhard Satzger; Hansjörg Fromm (IESS, 2014)

Organizational Models for the Multi-sourcing Service Integration and Management Function. - Marius Goldberg; Axel Kieninger; Hansjörg Fromm (CBI (2), 2014)

A Capability Framework for IT Service Integration and Management in Multi-Sourcing. - Marius Goldberg; Gerhard Satzger; Axel Kieninger (ECIS, 2015)

Towards a Framework of Influence Factors for Value Co-creation in Service Systems. - Peter Hottum; Axel Kieninger; Peter Brinkhoff (IESS, 2015)

Retained Organizations in IT Outsourcing - Linking Organization Design to Outsourcing Management Problems. - Marius Goldberg; Axel Kieninger; Gerhard Satzger; Hansjörg Fromm (Bus. Inf. Syst. Eng., 2017)