Integrating Business Process Engineering into Service Innovation. - Ryo Sato; Ayako Kawai (APSCC, 2007)

Research on Food Allergy Information using Smart Mobile Media Devices to Enhance Communication at Restaurants. - Mikako Ogawa; Ayaka Tanaka; Keiichi Noda; Ayako Kawai; Donald L. Amoroso (Int. J. E Bus. Res., 2012)

Application of an Unbalanced-SNS to a Cross-Platform Online SCM Game: Promotion of Organizational Learning through Knowledge Sharing in a Supply Chain. - Ayako Kawai; Akitsu Oe; Keiichi Noda (ACIT-CSI, 2015)

Educational Effect of a Supply Chain Management Game: Simulation Results for Supply Chain Experts. - Akitsu Oe; Ayako Kawai (PACIS, 2017)