Extracting "broken expectations" from call center records: why and how. - Aylin Koca; Aarnout Brombacher (CHI Extended Abstracts, 2008)

Grasping product pragmatics: a case with internet on tv. - Aylin Koca; Mathias Funk; Evangelos Karapanos; Anne Rozinat; Nico van der Gaarden (UXTV, 2008)

'Broken Expectations' from a global business perspective. - Aylin Koca; Evangelos Karapanos; Aarnout Brombacher (CHI Extended Abstracts, 2009)

Soft reliability: an interdisciplinary approach with a user-system focus. - Aylin Koca; Mathias Funk; Evangelos Karapanos; Anne Rozinat; Wil M. P. van der Aalst; Henk Corporaal; Jean-Bernard Martens; Piet van der Putten; A. J. M. M. Weijters; Aarnout Brombacher (Qual. Reliab. Eng. Int., 2009)

In situ evaluation of recommender systems: Framework and instrumentation. - Mathias Funk; Anne Rozinat; Evangelos Karapanos; Ana Karla Alves de Medeiros; Aylin Koca (Int. J. Hum. Comput. Stud., 2010)