Synthesizing Expert Systems and Operations Research Techniques: system classification and review. - H. Raghav Rao; B. P. Lingaraj; Maithili Rao (Australas. J. Inf. Syst., 1994)

Total quality management in small well-established service businesses. - B. P. Lingaraj; Joseph N. Khamalah (Int. J. Serv. Technol. Manag., 2004)