Utilising Crowd Information of Tourist Spots in an Interactive Tour Recommender System. - Takashi Aoike; Bach Quang Ho; Tatsunori Hara; Jun Ota 001; Yohei Kurata (ENTER, 2019)

Cognitive Competencies of Front-Line Employees in the Hospitality Industry: The Concept of "Serving not to Serve". - Ryo Fukushima; Bach Quang Ho; Tatsunori Hara; Jun Ota 001; Rena Kawada; Narito Arimitsu (ICServ, 2020)

Service Ecosystem Design Using Social Modeling to Incorporate Customers' Behavioral Logic. - Masafumi Hamano; Bach Quang Ho; Tatsunori Hara; Jun Ota 001 (ICServ, 2020)

Automatic Assessment System of Operators' Risk in Order Picking Process for Task Analysis. - Yangxu Li; Bach Quang Ho; Tatsunori Hara; Jun Ota 001 (IHSI, 2020)

Acting out in real and virtual environments: comparative analysis for future workstyle design. - Kentaro Watanabe; Mai Otsuki; Maiko Kobayakawa; Yusuke Kishita; Bach Quang Ho (PDC (2), 2024)

Beyond Empathy: Unveiling the Co-Creation Process of Emotions through a Wearable Device. - Bach Quang Ho; Kei Shibuya; Makiko Yoshida (J. Theor. Appl. Electron. Commer. Res., 2024)