Visualization strategies and tools for enhancing customer relationship management. - Shobha Ganapathy; C. Ranganathan; Balaji Sankaranarayanan (Commun. ACM, 2004)

RFID-enabled process capabilities and its impacts on healthcare process performance: A multi-level analysis. - Mark O. Lewis; Balaji Sankaranarayanan; Arun Rai (ECIS, 2009)

IT-Led Process Reengineering: How Sloan Valve Redesigned its New Product Development Process. - Balaji Sankaranarayanan; Chandrasekaran Ranganathan; Tom Coleman (MIS Q. Executive, 2011)

Healthcare IT Capabilities and IT-Enabled Innovative Practices in Regional Healthcare Organizations. - Balaji Sankaranarayanan; Roger Yin (AMCIS, 2015)

Customer Value Creation in CRM Initiatives: The Impacts of Organizational Learning and IT Capabilities. - Koratagere R. Vishwanath; Balaji Sankaranarayanan (AMCIS, 2017)

Unfulfilled promises of health information exchange: What inhibits ambulatory clinics from electronically sharing health information? - Ranganathan Chandrasekaran; Balaji Sankaranarayanan; John C. Pendergrass (Int. J. Medical Informatics, 2021)

Building Critical Statewide Cybersecurity Capabilities: The Wisconsin Model. - Eric Franco; Roger Yin; Balaji Sankaranarayanan (DG.O, 2024)