Taxonomy of usage problems for improving user-centric online health information provision. - Bang Viet Nguyen; Frada Burstein; Julie Fisher; Campbell Wilson (AMCIS, 2011)

Usage-Driven Health Information Portals: A Concept and Design. - Bang Viet Nguyen; Frada Burstein (PACIS, 2013)

Taxonomy of Usage Issues for Consumer-centric Online Health Information Provision. - Bang Viet Nguyen; Frada Burstein; Julie Fisher; Campbell Wilson (Commun. Assoc. Inf. Syst., 2015)

Improving service of online health information provision: A case of usage-driven design for health information portals. - Bang Viet Nguyen; Frada Burstein; Julie Fisher (Inf. Syst. Frontiers, 2015)