Service strategies and pricing based on heterogeneity of service values and waitingcosts in queuing system. - Baomei Ma; Sifeng Liu; Jian Liu 033; Yuning Wang (Kybernetes, 2019)

Return strategies and channel pricing in omni-channel retail considering heterogeneous customer perceptions. - Baomei Ma; Bo Mao; Sifeng Liu; Jian Chen; Donald Wunsch; Jian Liu 033 (Comput. Ind. Eng., 2024)

Managing physical inventory and return policies for omnichannel retailing. - Baomei Ma; Bo Mao; Sifeng Liu; Fanlin Meng; Jian Liu 033 (Comput. Ind. Eng., 2024)