Probing the relationship between qualitative and quantitative performance measures for voice-enabled telecommunication services. - Shrikanth S. Narayanan; Mani Subramaniam; Benjamin Stern; Barbara Hollister; Chih-mei Lin (ICASSP, 1998)

AT&t help desk. - Giuseppe Di Fabbrizio; Dawn Dutton; Narendra K. Gupta; Barbara Hollister; Mazin G. Rahim; Giuseppe Riccardi; Robert E. Schapire; Juergen Schroeter (INTERSPEECH, 2002)

Optimizing user experience through design of the spoken language understanding (SLU) module. - Maria Gabriela Alvarez-Ryan; Narendra K. Gupta; Barbara Hollister; Tirso Alonso (INTERSPEECH, 2005)

Crowd-sourcing for difficult transcription of speech. - Jason D. Williams; I. Dan Melamed; Tirso Alonso; Barbara Hollister; Jay G. Wilpon (ASRU, 2011)