Improve Intelligence of E-CRM Applications and Customer Behavior in Online Shopping. - Bashar Shahir Ahmed; Mohammed Larbi Ben Maati; Badreddine Al Mohajir (Int. J. Bus. Intell. Res., 2015)

The implementation trends of intelligence E-CRM in business process. - Bashar Shahir Ahmed; Fadi Amroush; Mohammed Larbi Ben Maati (CIST, 2016)

Predictive Data Mining Model for Electronic Customer Relationship Management Intelligence. - Bashar Shahir Ahmed; Mohamed Larabi Ben Maâti; Mohammed Al-Sarem (Int. J. Bus. Intell. Res., 2020)