Careful or Correct? - Becky Klein (SIGUCCS, 2023)

Looking Forward to Service Desk Excellence. - Becky Klein; Sam Solheim; Liam Cunha; Maddie Backhaus (SIGUCCS, 2023)

Lots of Logs to Look After. - Becky Klein (SIGUCCS, 2024)

Perception Is Reality. - Becky Klein (SIGUCCS, 2024)

Climbing the PEAK of Customer Service: A Hands-on Workshop for Higher Education IT Support. - Becky Klein (SIGUCCS, 2025)

CARE: An Empathy-Based Approach. - Becky Klein; Reagan Chesnut; Max Cohen (SIGUCCS, 2025)