Improving workload management for reducing readmissions and follow-up visits in outpatient practice using a novel application - Cohort Knowledge Solutions (CKS). - Divaakar Siva Baala Sundaram; Shivaram Poigai Arunachalam; Tiffany M. Berg; Carolyn M. Devens; Laurie L. Bicknese; Beena A. Thattil; Praveen K. Ramu; Rajeev Chaudhry (EIT, 2017)