An Exploration of the Hygiene and Motivator Aspects of WebQual Constructs in Predicting Website Reuse. - Ben Q. Liu; Dale Goodhue (HICSS, 2008)

Two Worlds of Trust for Potential E-Commerce Users: Humans as Cognitive Misers. - Ben Q. Liu; Dale L. Goodhue (Inf. Syst. Res., 2012)