Business Objectives as Drivers for Process Improvement: Practices and Experiences at Thales Naval The Netherlands (TNNL). - Jos J. M. Trienekens; Rob J. Kusters; Ben Rendering; Kees Stokla (Business Process Management, 2004)

Business-oriented process improvement: practices and experiences at Thales Naval The Netherlands (TNNL). - Jos J. M. Trienekens; Rob J. Kusters; Ben Rendering; Kees Stokla (Inf. Softw. Technol., 2005)