Modeling process flow using diagrams. - Benjamin Kemper; Jeroen de Mast; Michel Mandjes (Qual. Reliab. Eng. Int., 2010)

Process improvement in healthcare: overall resource efficiency. - Jeroen de Mast; Benjamin Kemper; Ronald J. M. M. Does; Michel Mandjes; Yohan van der Bijl (Qual. Reliab. Eng. Int., 2011)

Mean sojourn times in two-queue fork-join systems: bounds and approximations. - Benjamin Kemper; Michel Mandjes (OR Spectr., 2012)

Optimized appointment scheduling. - Benjamin Kemper; Chris A. J. Klaassen; Michel Mandjes (Eur. J. Oper. Res., 2014)

Optimal appointment scheduling in continuous time: The lag order approximation method. - Wouter Vink; Alex Kuiper; Benjamin Kemper; Sandjai Bhulai (Eur. J. Oper. Res., 2015)

A Computational approach to optimized appointment scheduling. - Alex Kuiper; Benjamin Kemper; Michel Mandjes (Queueing Syst. Theory Appl., 2015)