Putting the Customer Back in the Center of SOA with Service Design and User-Centered Design. - Arnita Saini; Benjamin Nanchen; Florian Evéquoz (ESOCC, 2013)

On the Road with an Autonomous Passenger Shuttle: Integration in Public Spaces. - Grace Eden; Benjamin Nanchen; Randolf Ramseyer; Florian Evéquoz (CHI Extended Abstracts, 2017)

Using Ethological Approaches to Understand Skiers' Behavior in Cable Cars Queues in Order to Improve Overall Satisfaction: An Empirical Study Conducted in the Swiss Alps. - Emmanuel Fragnière; Valentine Gaillet; Benjamin Nanchen; Randolf Ramseyer (IESS, 2017)

An ethological experiment to improve airport security gate process reliability: Understanding time perception and personal awareness of older adult travelers. - Emmanuel Fragnière; Francesco Cimmino; Lionel Emery; Matthieu Heritier; Michael Kambly; Benjamin Nanchen; Randolf Ramseyer (ICSRS, 2017)

Expectation and Experience: Passenger Acceptance of Autonomous Public Transportation Vehicles. - Grace Eden; Benjamin Nanchen; Randolf Ramseyer; Florian Evéquoz (INTERACT (4), 2017)

Using Phenomenology to Assess Risk Perception of a New Technology in Public Transportation the Case of the Autonomous Vehicles as Mobility as a Service (MaaS) in Switzerland. - Randolf Ramseyer; Francesco Cimmino; Lionel Emery; Sandra Grèzes; Vincent Grezes; Benjamin Nanchen; Emilie Simon; Emmanuel Fragnière (ICSRS, 2018)