Probing the relationship between qualitative and quantitative performance measures for voice-enabled telecommunication services. - Shrikanth S. Narayanan; Mani Subramaniam; Benjamin Stern; Barbara Hollister; Chih-mei Lin (ICASSP, 1998)

Intelligent virtual agents for contact center automation. - Mazin Gilbert; Jay G. Wilpon; Benjamin Stern; Giuseppe Di Fabbrizio (IEEE Signal Process. Mag., 2005)

Personalized speech recognition for Internet of Things. - Mahnoosh Mehrabani; Srinivas Bangalore; Benjamin Stern (WF-IoT, 2015)

Practical Application of Domain Dependent Confidence Measurement for Spoken Language Understanding Systems. - Mahnoosh Mehrabani; David Thomson; Benjamin Stern (NAACL-HLT (3), 2018)

TRUSTERA: A Live Conversation Redaction System. - Evandro Gouvêa; Ali Dadgar; Shahab Jalalvand; Rathi Chengalvarayan; Badrinath Jayakumar; Ryan Price; Nicholas Ruiz; Jennifer McGovern; Srinivas Bangalore; Benjamin Stern (ICASSP, 2023)