A Study of End-Users' Behavior by Means of an Automated Assessment Method (or a Behavior Typology of End-Users). - Henrique Frietas; Bernard Ballaz (Human, Organizational, and Social Dimensions of Information Systems Development, 1993)

Quality evaluation in information systems outsourcing. - Luís Kalb Roses; Norberto Hoppen; Bernard Ballaz; Karine De Mello Freire (AIM Conference, 2006)