Slowing the meatgrinder: reducing "burnout" and increasing job satisfaction in user services. - Bernard Hecker (SIGUCCS, 1994)

Library/Computing Center Mergers: The Shape of the Future, or an Evil Fad? - Bernard Hecker; John E. Bucher; Timothy J. Foley; David Lewis; John Supra; Carolyn Walters (SIGUCCS, 1998)