ProcessSharePoint ® - ein Praxisbericht zur Lösung des Last-Mile-Problems in der Prozessimplementierung. - Bernd Hilgarth; Jörg Purucker; Harald Mayer; Florian Göldner (HMD Prax. Wirtsch., 2009)

BPM@KMU - Designing e-Learning for the Introduction of BPM in Small- and Medium-Sized Enterprises. - Johannes Kröckel; Bernd Hilgarth (S-BPM ONE, 2011)

ProcessWiki: A Contribution for Bridging the Last Mile Problem in Automotive Retail. - Matthias Kurz; Sebastian Huber; Bernd Hilgarth (S-BPM ONE, 2012)