Service Dominant Logic and Business Process Blueprinting: Enhancing the View on Performance by Integrating the Customer Perspective. - Martin Gersch; Bernd Schöler; Michael Hewing (AMCIS, 2010)

Business Process Blueprinting - an enhanced view on process performance. - Martin Gersch; Michael Hewing; Bernd Schöler (Bus. Process. Manag. J., 2011)