Service Consumer Model: Understanding and Describing Consumers for New Service Development. - Axel Hochstein; Walter Brenner; Bernhard Schindlholzer (AMCIS, 2008)

Design Rules for User-Oriented IT Service Descriptions. - Henrik Brocke; Thorsten Hau; Alexander Vogedes; Bernhard Schindlholzer; Falk Uebernickel; Walter Brenner (HICSS, 2009)

Management of Service Innovation Projects: A Case Study from a German Financial Services Provider. - Bernhard Schindlholzer; Falk Uebernickel; Walter Brenner (ISSS/BPSC, 2010)

A Method for the Management of Service Innovation Projects in Mature Organizations. - Bernhard Schindlholzer; Falk Uebernickel; Walter Brenner (Int. J. Serv. Sci. Manag. Eng. Technol., 2011)