The electronic claim file: a case study of impacts of information technology in knowledge work. - Bert Painter (CSCW, 2002)

Sociotechnical Systems (STS) in Coordination of Virtual Innovation Work. - Bert Painter; Pamela Posey; Douglas Austrom; Ramkrishnan Tenkasi; Betty Barrett; Betsy Merck (STPIS@CAiSE, 2015)

Making Sociotechnical Systems Thinking Stick. - Bert Painter; Terri L. Griffith (HICSS, 2023)