Users as professionals: A study of IT deployment and its relationship to professional Autonomy. - Beryl Burns; Ben Light; Alison Adam (ECIS, 2006)

User-Led Innovation in Call Center Knowledge Work - A Social Shaping Perspective. - Beryl Burns; Ben Light (Organizational Dynamics of Technology-Based Innovation, 2007)

Users as Developers: A Field Study of Call Centre Knowledge Work. - Beryl Burns; Ben Light (J. Organ. End User Comput., 2007)