An integrative approach to assess qualitative and quantitative consumer feedback. - John H. Gerdes Jr.; Betsy Bender Stringam; Robert G. Brookshire (Electron. Commer. Res., 2008)

Together We can Figure It out: Groups Find Hospitality Robots Easier to Use and Interact With Them More than Individuals. - Harrison R. Preusse; Rebecca Skulsky; Marlena R. Fraune; Betsy Bender Stringam (Frontiers Robotics AI, 2021)

Designing for Wellbeing: Worker-Generated Ideas on Adapting Algorithmic Management in the Hospitality Industry. - Franchesca Spektor; Sarah E. Fox; Ezra Awumey; Christine A. Riordan; Hye Jin Rho; Chinmay Kulkarni 001; Marlen Martinez-Lopez; Betsy Bender Stringam; Ben Begleiter; Jodi Forlizzi (Conference on Designing Interactive Systems, 2023)

Hey?: ! What did you think about that Robot? Groups Polarize Users' Acceptance and Trust of Food Delivery Robots. - Jennifer Eleanor Martinez; Dawn VanLeeuwen; Betsy Bender Stringam; Marlena R. Fraune (HRI, 2023)

Charting the Automation of Hospitality: An Interdisciplinary Literature Review Examining the Evolution of Frontline Service work in the Face of Algorithmic Management. - Franchesca Spektor; Sarah E. Fox; Ezra Awumey; Ben Begleiter; Chinmay Kulkarni 001; Betsy Bender Stringam; Christine A. Riordan; Hye Jin Rho; Hunter Akridge; Jodi Forlizzi (Proc. ACM Hum. Comput. Interact., 2023)

Working Together: Algorithmic Management and Peer Relationships in the Hospitality Industry. - Franchesca Spektor; Sarah E. Fox; Somang Min; Grace Sarfo; Betsy Bender Stringam; Christine A. Riordan; Hye Jin Rho; Ben Begleiter; Jodi Forlizzi (Conference on Designing Interactive Systems, 2025)