The Chicken and the Pig: User Involvement in Developing Usability Heuristics. - Bettina Lechner; Ann L. Fruhling; Stacie Petter; Harvey P. Siy (AMCIS, 2013)

Towards Public Health Dashboard Design Guidelines. - Bettina Lechner; Ann L. Fruhling (HCI (18), 2014)