Characterizing Toolkits for Platform Independent Chatbot Development. - Bhruno Roan Leifheit; Fábio Paulo Basso; Williamson Silva (SBSI, 2023)

What Do We Know About Usability Evaluation for Chatbots?: A Systematic Mapping Study. - Lucas Vieira de Carvalho; Pedro Henrique Dias Valle; Bhruno Roan Leifheit; Luis Jorge Enrique Rivero Cabrejos; Walter Takashi Nakamura; Guilherme Corredato Guerino; Renato De Souza Garcia; Williamson Silva (SBSI, 2024)