The Doctor will See You Now: Could a Robot Be a medical Receptionist? - Craig J. Sutherland; Byeong-Kyu Ahn; Bianca Brown; Jong Yoon Lim; Deborah L. Johanson; Elizabeth Broadbent; Bruce A. MacDonald; Ho Seok Ahn (ICRA, 2019)

Smiling and use of first-name by a healthcare receptionist robot: Effects on user perceptions, attitudes, and behaviours. - Deborah L. Johanson; Ho Seok Ahn; Craig J. Sutherland; Bianca Brown; Bruce A. MacDonald; Jong Yoon Lim; Byeong-Kyu Ahn; Elizabeth Broadbent (Paladyn J. Behav. Robotics, 2020)