Enhancing contact center performance using cloud computing: a case study on telecom contact centers. - Binesh Jose; S. D. Madhu Kumar; Alfredo Cuzzocrea (ICC, 2017)

A risk comparison framework for evaluating the impact of telecom cloudification in organizational risk profile. - Binesh Jose; T. Radha Ramanan; S. D. Madhu Kumar (Telecommun. Syst., 2021)