Assessing customer satisfaction in parcel delivery industry: an empirical study among university customers. - Bingguang Li; Michael W. Riley; Chang-tseh Hsieh (Int. J. Serv. Stand., 2004)

A comparison study of customer satisfaction between the UPS and FedEx: An empirical study among university customers. - Bingguang Li; Michael W. Riley; Binshan Lin; Ershi Qi (Ind. Manag. Data Syst., 2006)

Key issues and challenges of risk management and insurance in China's construction industry: An empirical study. - Junying Liu; Bingguang Li; Binshan Lin; Vanthuan Nguyen (Ind. Manag. Data Syst., 2007)

Project delivery system selection of construction projects in China. - Yong Qiang Chen; Junying Liu; Bingguang Li; Binshan Lin (Expert Syst. Appl., 2011)