Staffing Call Centers with Impatient Customers: Refinements to Many-Server Asymptotics. - Bo Zhang 044; Johan van Leeuwaarden; Bert Zwart (Oper. Res., 2012)

Fluid models for many-server Markovian queues in a changing environment. - Bo Zhang 044; Bert Zwart (Oper. Res. Lett., 2012)

Steady-State Analysis for Multiserver Queues Under Size Interval Task Assignment in the Quality-Driven Regime. - Bo Zhang 044; Bert Zwart (Math. Oper. Res., 2013)

Refining piecewise stationary approximation for a Markov-regulated fluid queue. - Bo Zhang 044; Guodong Pang; Bert Zwart (SIGMETRICS Perform. Evaluation Rev., 2014)